Free Games | Staging Site

Free Games is a promotional tool designed to incentivize and retain players at operators' casinos while effectively marketing specific games to them.

This feature allows players to enjoy a designated number of complimentary rounds in specific slot games, based on the parameters defined by the operator.

Free Games can be accessed by clicking the gaming controller icon in the menu.

See the articles below to learn more about managing your Free Game offers:

Offer List

On the Offer List page under Free Games, users have the ability to access and view a comprehensive list of free game offers that have been configured.

Batch Jobs
The Batch Jobs page under Free Games enables users to easily monitor batch assignment and cancellation, providing visibility of players that have been successfully assigned and any errors encountered during the batch jobs. Users can also cancel assigned batch jobs directly from this page and review cancelled jobs.

Free Games Glossary

Offer Status

There are two types of offer status:

Active
Closed

Scenario	Offer Status
An offer is created.	Active
An offer is closed.	Close
An offer has expired.	Close

Closed offers cannot be changed back to an active status.

Instance Status

Types of instance statuses:

Assigned
Assigning
Assign Failed
Cancelled
Cancelling
Cancel Failed
Expired
Fully Consumed
Player Rejected

Scenario	Instance Status	Remarks
The offer is assigned to a player, resulting in an instance being created.	Assigned
The offer is currently in the process of being assigned to a player. An instance has not yet been created in this scenario.	Assigning
An instance cannot be assigned due to an API error (assignment will be possible once the API issue is resolved). In this scenario, no instance has not been assigned.	Assign Failed
An instance is cancelled by the operator.	Cancelled
The instance is in the process of being cancelled.	Cancelling
An instance cannot be cancelled due to cancellation API error (cancellation is possible once the cancellation API issue is resolved).	Cancel Failed
The player did not finish playing all the rounds within the validity period.	Expired
The player has used up all the rounds assigned to them.	Fully Consumed
The player clicks the rubbish bin icon.	Player Rejected

Only Assigned and Player Rejected instances can be changed to other statuses.

Assigned → change to Cancelled

Player Rejected → change to Assigned (if within the validity period).

Dates

Term	Definition
Offer Period	The period that the operator can assign a free game offer to players.
Validity Period	The number of days that the player can access the free game offer.
Availability Period	The exact time period designated by the operator in which the player can play the free games.

Players can be assigned to an offer up to and including the last day of the offer period. For example, if a player is assigned to the offer on December 31, the availability period will be set from December 31 - January 6 per the validity period of 7 days.

Free Games Frequently Asked Questions

If I add multiple games when creating a new offer, how will the number of rounds be allocated to each game?

When adding multiple games to an offer, the allocation of rounds to each game is determined by the player. For example, if there are 3 game codes added to the offer and the total number of rounds is 10, the player has the flexibility to distribute those 10 rounds across the 3 games - the player cannot play 10 rounds in each game.

Can I assign the same offer to a player multiple times?

Yes, you can assign a player to the same offer multiple times. If the player is assigned to the same offer twice, each instance will have a different instance GUID.

What is the difference between the number of assigned players and the number of instances?

A player can be assigned to the same offer multiple times. For example, when a player is assigned twice, the number of assigned players is one, but the number of instances is two.

If I reassign a previously rejected instance by the player, will the instance GUID remain unchanged?

Yes, the instance GUID will remain the same.

Is it possible to cancel an instance after a player has started using it?

No, a partially consumed instance cannot be cancelled.

If a player is assigned to two offers, do they need to finish the first offer before seeing the second one?

Yes, the player needs to finish the first offer before being able to see the second offer.

When I close an offer, will it affect existing players?

When an offer is closed, players that are already assigned to the offer will not be affected. However, you cannot assign players to this offer in the future.