Backoffice Manual Requests

This page describes the method and procedures for requesting updates to the MG+ Backoffice manual.

To facilitate the writers understanding of the new feature, please include the writer in a meeting (for example, a feature showcase meeting). This will allow the writer to ask questions and start drafting the updates promptly.

Workflow

How to log the Jira ticket

Example of a Jira Ticket - https://bigasiajira.atlassian.net/browse/RDOC-61

Access the Jira board.
Click the Create button. A Create issue page will pop up.
Fill in the fields per the instructions below. Once you’re done with the form, click Create and your task will follow the workflow process.

Field	Required?	Notes
Project	☑️	Ensure that RCT Documentation (RDOC) is selected from the drop down menu.
Issue type	☑️	Choose Story from the drop down menu.
Status	☑️	Ensure that Backlog is selected from the drop down menu.
Summary	☑️	Fill in this field with the name of your new feature per the title structure: FeatureNameHere eg. Invoice Reports
Components	❎	Ignore this field.
Attachment	Optional	Attach any further documentation for context Screenshot attachments. It would be useful if screenshots in all languages are provided Can be all the screenshots showing the UI required for the task for the tech writers reference Or, can be screenshots showing step by step to recreate the “task” that the user is trying to accomplish
Description	☑️	MUST LINK TO RELEASE PAGE https://bigasia.atlassian.net/wiki/spaces/LUAN/pages/1491835871/New+Feature+Release What the feature is used for. General explanation of the steps to recreate the “task” you want the user to accomplish. Any Confluence links to other pages that may have more documentation on the feature. What iteration: Single Wallet/Common Wallet/Kiosk When is this expected to publish
Reporter	☑️	The submitter for the task and the main contact person.
Linked issues	❎	Ignore this field.
Fix versions	❎	Ignore this field.
Assignee	❎	Ignore this field.
Priority	❎	Ignore this field.
Labels	❎	Ignore this field.
Epic Link	❎	Ignore this field.
Parent	☑️	Select the Parent link: Backoffice Manual (RDOC-8)
Due date	☑️	Choose a date that this task has to be completed by (generally this should be at least a day before the GN date for the feature release, and allowing for 2 weeks time for the manual to be worked.)