MG+ Failed Transactions Quick Guide
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Failed Transaction Action Types

The actionType parameter defines the various types of failed transactions.

Action Type

Description

Agent Action

Rollback

These are debit (wager) transactions which have been rolled back by the provider. This could be due to a problem that happened during the game, for example a dealer touching a table. In this case the player needs to be refunded

The agent must check whether the amount has been deducted from the player's account.

Credit

These are credit (payout) transactions waiting to be confirmed by the agent.

The agent must check if the amount has been credited to the player's account.

Credit with completed:true

These are credit (endgame) transactions that are currently pending confirmation from the agent. These transactions may or may not have a credit amount associated with them.

The agent must check if the amount has been credited to the player's account.


Action Type

If the player's account has already been debited

If the player's account has already been credited

If nothing appears on the player’s account

Rollback

The player account must be manually credited in order to receive a refund for the rolled back transaction.

-

Nothing needs to be done by the Agent.

Credit

-

Nothing needs to be done on the Agent’s system.

The winnings must be manually credited to the player’s account.

Credit with completed:true

-

The Agent needs to initiate a game shutdown on their system to reboot.

The winnings must be manually credited to the player’s account and Agent must perform a game shutdown to reboot the system.